Customer care & FAQs
Good to know.
The essentials at a glance, then every question we get asked.
Storage
Cool, dry, 18–20 °C.
Keep bars sealed in a cool, dry place at 18–20 °C, away from sunlight and strong smells. Skip the fridge: condensation causes sugar bloom, the harmless white speckling that dulls the snap.
- Ideal 18–20 °C, below 50% humidity
- No fridge, no direct sunlight
- Bloomed chocolate is still safe to eat
Shelf life
Best within 6 months.
Shipping policy
Temperature-controlled packing.
Catalogue orders
From a single bar.
Customisation enquiries
From 100 units.
Payment
UPI, arranged on WhatsApp.
Ordering
How do I place an order?
Pick a chocolate, choose how many bars and tap Add to cart. Mix in as many chocolates as you like, then open your cart, add your delivery address and tap Send order on WhatsApp. The message lists your order and address, and the team confirms it there.
Is there a minimum order?
No, you can order a single bar. Delivery is free from 6 bars and ₹100 below that. Bespoke branding starts at 100 units.
Are the prices final?
Yes. Prices are catalogue MRP, and delivery is free from 6 bars or a flat ₹100 below that. Your cart total is what you pay.
How do I pay?
By UPI, from any UPI app. After you send your order on WhatsApp, the team confirms it and shares the payment details in the chat.
Delivery
How are chocolates shipped?
In temperature-controlled packaging so your chocolates arrive intact. Delivery arrangements and timing are confirmed with your order.
Is delivery free?
Yes, from 6 bars: any mix of chocolates and sizes is delivered free across India by India Post. Orders of 1 to 5 bars pay a flat ₹100 for delivery.
Do you deliver across India?
Yes. Bulk and corporate orders can also be dispatched to many addresses.
Storage & shelf life
How should I store my chocolates?
Store in a cool, dry place at 18–20 °C, away from direct sunlight. Avoid the fridge: condensation causes sugar bloom.
How long do they last?
Best consumed within 6 months.
There are white marks on my bar. Is it safe?
Yes. That is bloom, caused by temperature or humidity changes. It affects the look and snap, not safety.
Corporate & custom
Can I customise chocolates for my brand?
Yes. Bespoke branding starts at 100 units: custom recipes, logo-moulded chocolates and personalised packaging.
Can I taste before a bulk order?
Tasting samples are available on request before the full run.